We will send somebody to do it for you.

The same documents. Somebody else holding the thermometer.

• The same survey. The surveyor walks the property with DwellFlow on their phone, takes a temperature at every outlet and photographs what they find.
• The same three documents, plus the drawing. The AI writes the risk assessment, the tenant information sheet and the written scheme of control on submit, with a schematic of the water system and the guidance clause under every recommendation.
• The same account. It all lands in your own DwellFlow account, with the review date set and the reminders running, so next time you can do it yourself if you want to.

Read a finished example before you ask for a price. It is the document you will get.

What the money buys is your hour.

A visit does not make the assessment count for more. The duty is to assess the risk and keep it under control, and an assessment you do yourself with DwellFlow meets it — for £20 a property, including VAT. What the visit buys is your hour back, the travel, and somebody else arranging access with the tenant.

If the property is a long way from you, awkward to get into, or you simply do not want to be the one taking the readings, that is reason enough. If it is round the corner and empty between tenants, do it yourself and keep the difference.

Straight answers.

• Is a visit a better assessment than doing it myself? No, and we would rather say so. The surveyor runs the same DwellFlow survey on the same phone, and the AI writes the same documents. What you are buying is somebody else’s hour, their travel and the access arranged, not a stronger record.
• What does it cost? From £99 plus VAT for one property, and the real figure depends on where it is, how many there are and how close together they sit. Several flats at one address cost far less each than two houses forty miles apart. We price your postcode and send it back the same working day, and nothing is charged until you say yes.
• Do you cover my area? Send the postcode and we will tell you straight away. Each visit is arranged with a surveyor who works that area, so the honest answer depends on where the property is.
• Does the tenant need to be in? Somebody has to let the surveyor in, and every outlet has to be reached, including the loft if water is stored up there. Tenant, agent or keys, whichever is easiest. Tell us in the form and we will work to it.
• How long is the surveyor at the property? Thirty minutes to an hour, depending on the size and type of the water system. The documents are written the moment the survey is submitted, so there is no wait afterwards.
• Can I have some visited and do the rest myself? Yes, and across a portfolio that is usually the sensible answer: visits for the awkward ones, the far ones and the ones with a tank, and £20 a property for the rest. They all sit in the same account.
• Will I get a legionella certificate? There is no legionella certificate in law, from us or from anybody else. You get the risk assessment, the tenant information sheet and the written scheme of control. That is the record to keep, and the one to show an agent, a council or an insurer.
• What about a hot tub, a swimming pool or a commercial building? Not this service. A spa pool has its own HSE guidance and its own regime of testing and treatment, and a commercial building is a different job again. Ask us and we will say honestly whether we can help.

Related: What it costs · How doing it yourself works · The price ladder